Fraktpolicy

We are based in Dalby, Sweden. Thus, all our orders are ship from Sweden. 

 

We ship our coffees with DHL:

Sweden & EU. We ship via DHL Freight (Parcel Connect). 

Outside EU. We ship DHL Express for international orders. 

Once your order has been shipped, a shipping confirmation will be sent to your email including a tracking number.  We gladly help you as you, the customer, is the most important and valuable stakeholder we have, but QUEST SPECIALITY AB  is not responsible for delays in shipping or delivery due to factors outside of our control.
 
Orders are shipped as soon as they are ready. Usually your order is shipped within 2 to 7 days of purchase (but please be advised this is dependent on when you place your order and our roasting schedule). DHL may take from 3 to 7 days to deliver the order in Sweden & EU.  Our main shipping days are Monday to Friday, all orders that are placed after office hours on Thursday will be shipped the following week. 
 
We ship internationally but if the specific country you are looking for is not listed, we might not be currently shipping to that location. Please send us an email at questspeciality@gmail.com and we can look into the possibility of fulfilling your request. 
 
All shipping costs at checkout do not cover any import duties, taxes, or additional charges that may be applied to your order once your package has been sent. Any additional fees are the responsibility of the recipient and by purchasing through our web shop, you acknowledge this responsibility. Please be aware of this prior to placing your order with us and contact your local customs office for any information you are seeking.